Credit Policy Agreement

Calypso is dedicated to providing patients with premium medical marijuana to ensure a safe, high-quality relief treatment experience. If a product is found to be defective, patients may request credit towards another Calypso purchase.

Note: In compliance with Department of Health (DOH) regulations, all credit requests must include the original packaging, dispensary sales receipt, and the contents of the original product. Credit requests are subject to these regulations as well as verification of product defect(s) by Calypso Enterprises.

To receive credit towards another Calypso purchase, please review the following:

Download Policy

  1. Credit requests must be submitted within 30 days of the defective product’s purchase date. If past 30 days, we will not be able to process your request.
  2. Full or partial credit towards another Calypso purchase will be granted based on product defect(s) and subject to verification and approval by our team.
  3. For a credit request to be considered, it must include photographs which provide clear verification of original packaging, dispensary sales receipt, and contents of the original product.
  4. Please allow 2-3 business days to process your credit request. If approved, we will send you an email confirmation with your credit amount.
  5. Credit is redeemable at the dispensary of your original purchase or affiliate location, as permitted by the dispensary.